FAQ
What is Baumkuchen?
Baumkuchen is a traditional German layered cake, slowly baked on a rotating spit to create its distinctive tree-ring pattern. Each layer symbolizes the passage of time, making it a meaningful gift for life's special moments.
Do you offer gift message cards?
Yes. You can add a personalized gift message card to your order for $3. Your message can be up to 200 characters, including spaces, and the sender's name can be up to 50 characters.
Are prices included in the package?
No. We do not include prices or invoices inside our packages, making them suitable for gifting.
How can I order a Half or Big Baumkuchen?
Our Half and Big Baumkuchen are available by reservation only.
To inquire about availability and ordering, please contact us at thebaumirvine@gmail.com.
These products are not eligible for our standard or complimentary shipping offers. Shipping arrangements will be discussed individually.
Do you accept corporate or bulk orders?
Yes. We welcome corporate gifts and bulk orders.
For large orders or shipments to multiple addresses, please contact us in advance at thebaumirvine@gmail.com to discuss your needs and shipping arrangements.
Where do you ship?
We currently ship exclusively within California to residential and business street addresses. We do not ship to P.O. Boxes.
How much is shipping?
Standard shipping is $9.95 for orders under $96. Orders of $96 or more qualify for complimentary standard shipping. The threshold is calculated per delivery address, after discounts and before taxes. Gift message card fees count toward the threshold.
When will my order ship?
We ship twice weekly, on Wednesdays and Saturdays. Orders placed Thursday through Saturday (by 11:59 p.m. PT) ship the following Wednesday. Orders placed Sunday through Wednesday (by 11:59 p.m. PT) ship the following Saturday. Orders affected by holidays will ship on the next available shipping day.
Can I choose a delivery date?
We cannot guarantee specific delivery dates. The shipping date refers to the date your order leaves our facility, not the delivery date.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
How long does Baumkuchen stay fresh?
Each Baumkuchen is freshly made within 24 hours before shipment. Unopened products are best enjoyed within 10 days from the shipping date, including transit time. Once opened, we recommend enjoying your Baumkuchen within 2 days.
How should I store Baumkuchen?
Store your Baumkuchen at room temperature in a cool, dry place, away from direct sunlight, heat, and humidity. Refrigeration is not required.
Can I cancel or change my order?
Cancellation or change requests must be received by 5:00 p.m. PT on Tuesday for Wednesday shipments, or by 5:00 p.m. PT on Friday for Saturday shipments.
Once preparation has begun or the deadline has passed, we cannot accommodate cancellations or changes.
Can I return my order?
Due to the perishable nature of our products, we do not accept returns for changes of mind.
If your order arrives damaged or there is an issue with your product, please contact us at thebaumirvine@gmail.com with your order number and photos so we can review the situation.
How can I contact The Baum?
You can contact us at thebaumirvine@gmail.com.
We aim to respond within 2 business days (Monday through Friday, excluding U.S. holidays).